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Plans offered

Norwbound offers three trip protection plans at checkout: Trip Cancellation (4% of trip cost), Standard Protection (7%), and Premium Protection (11%). Each plan is underwritten by our insurance partner. This document summarises the key terms; the full policy wording is available on request.

Trip Cancellation cover

Covers 75% of the non-refundable trip cost if you cancel for any reason. Claim must be submitted at least 24 hours before scheduled departure. Pre-existing medical conditions are not covered.

Standard Protection

Includes all Trip Cancellation benefits plus: emergency medical expenses up to 500,000 NOK, medical evacuation, 100% cancellation refund for covered reasons (illness, bereavement, redundancy). Pre-existing conditions are covered if declared at time of booking.

Premium Protection

Includes all Standard Protection benefits plus: emergency evacuation up to 1,000,000 NOK, 24/7 concierge and assistance, trip interruption cover, lost luggage up to 25,000 NOK, missed connection cover up to 10,000 NOK.

Exclusions (all plans)

War, civil unrest, pandemic travel bans, self-inflicted injury, activities not declared at booking, alcohol or substance-related incidents, and travel against government advice.

How to claim

Email [email protected] within 30 days of the event. Include your booking reference, a description of the incident, and supporting documentation (e.g. medical certificate, cancellation invoice). Claims are processed within 10 business days.

Insurer details

Cover is provided by our underwriting partner in accordance with Norwegian insurance law. Norwbound distributes insurance as an ancillary insurance intermediary and does not underwrite risk directly.