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General principle

Norwbound acts as a booking agent. Refund eligibility is primarily governed by the individual supplier's cancellation policy, which is displayed at checkout before payment.

Platform fee

Our 15% platform fee is non-refundable once a booking is confirmed, except where Norwbound is at fault (e.g. a technical error resulting in a duplicate booking).

Cancellation windows

More than 14 days before departure: most suppliers offer a 75–100% refund of the supplier cost (excluding platform fee). 7–14 days: typically 50% of supplier cost. Fewer than 7 days: most bookings are non-refundable unless trip protection was purchased.

Trip protection

If you purchased trip protection, your refund entitlement may be higher. Refer to your Insurance Policy Terms for the specific conditions that qualify for a claim. Refunds under trip protection are processed by our insurance partner, not Norwbound.

Supplier cancellations

If a supplier cancels your booking, Norwbound will rebook an equivalent option or issue a full refund of that component within 3 business days. The platform fee is refunded in this case.

How to request a refund

Email [email protected] with your booking reference and the reason for cancellation. We aim to process all requests within 5 business days. Refunds are credited to the original payment method.

Currency and charges

All prices are in NOK. Refunds are issued in NOK. If your card charged in another currency, exchange rate fluctuations are outside our control and not compensated.